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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Word Templates
Microsoft Dynamics CRM (Archived)

Word Templates

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Posted on by Community Member

Hi all, 

So I have some word templates in D365 online which were working last week, however on trying to run them today I get the error: "Error, an error has occurred." and the option to download the log file is greyed out.

Workflow-Error.JPG

I have checked and the associated account has a currency so it's no that issue.

If anyone knows if this is a known temporary bug or has a possible solution it's most appreciated.

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  • TomSmelser Profile Picture
    TomSmelser 1,570 on at

    Graeme, Is that from a form?  I have seen references before that suggest switching forms to/from "legacy" rendering.

    Worth a try.

    Good luck!  Tom.

  • Community Member Profile Picture
    Community Member on at

    Thanks Tom, it is, but unfortunately, I have tried legacy form rendering already to no avail.

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Fixed, something had changed in the XML Metadata on the word templates, I had to remove all the templates on the entity global and personal and then recreate them all again with a fresh word template taken from the entity, this time I limited my relationship choice to only those I needed, created the word template, uploaded it and it all works again now.

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