My users in one company recently complained that they could not use the Finder (magnifying glass) next to the Tax Detail ID column on Receivings Tax Summary Entry screen. It is grayed out.
It is suposed to bring up the Tax Details screen. I know because I did some testing and it is only this company that has the grayed out "finder" problem. I created a test user with the same rights as one of the users (Roles and Alt/Mod ID) and granted this access to two of our GP companies. I logged in to the problem company, and to another company and see different results. I also tried as the 'sa' user with the same behavior.
Receivings Tax Summary Entry screen
Company1 as testuser - Tax Detail Finder not visible
Company2 as testuser - Tax Detail Finder visible
Company1 as 'sa' - Tax Detail Finder not visible
Company2 as 'sa' - Tax Detail Finder visible
There is no field level security set.
What would cause a user with the same GP security to see this in one company and not in another.
GP 2010 (11.00.1667) Transactions, Purchasing, Receivings Transactions Entry. Shipment/Invoice, Tax (between Miscellaneous and Total) in the bottom right corner. Right arrow to the Receivings Tax Summary Entry screen. Between the Tax Default ID and Total Purchases columns is the grayed out finder.
Going to the Tax Detail Maintenance screen and looking up the Tax Detail ID with the finder on that screen works OK.
