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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Missing people in segm...
Customer experience | Sales, Customer Insights,...
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Missing people in segment when using more than one "OR"

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Posted on by jaa 68
Hi! Is anyone else experiencing inconsistencies when creating a segment with more than one /OR/ condition? It seems like only the first /OR/ is included. People keep missing when I create segments with different OR conditions. 
  • jaa Profile Picture
    jaa 68 on at
    Missing people in segment when using more than one "OR"
    Hi everyone.
    It seems the problems persist in other segments too: Our segments do not load all contacts. Is this a bug? Does anyone know why this is happening? What can we do to get the right segment?
  • jaa Profile Picture
    jaa 68 on at
    Missing people in segment when using more than one "OR"
    Hi Community member

    Sorry, I wasn't clear enough, I meant create segments using existing segment. For example: I want to create a segment that includes the existing newsletter member with new subscription members. However, even though there are no duplicates (I checked manually), the segment does not create a larger segment, but a smaller one. The segment should contain around 300 people, yet it only includes 220. And as I said, I checked all duplicates, the 31 new ones don't exist in the other segment. Is this a bug? Now it doesn't even work with only one "OR" condition.
     
     
     
  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Missing people in segment when using more than one "OR"
    Hi,

    Could you share a screenshot of the segment you designed?
     
    The OR condition merges the members of two groups.
    If only one group has members, the result displays the members of that group.

    If neither group has members, then no members are displayed.
     
     
    Best Regards,
    Dengliang Li
     

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