Email Parameters: How to change "Will send as" in Email Parameters Screen?

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Posted on by Momochi

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Greetings dears,

In a demo environment running on a VM machine on my laptop, I'm learning how to send emails from D365.

As I went through the "Email parameters" screen, there I found a tab named "Test email".

In this tab screen, there is a field named "Will send as" which is disabled for editing.

There is already a value on this field which has an "@onmicrosoft.com" account.

I'm trying to use my own personal Outlook email to do the testing.

in SMTP tab, I entered the following values:

Outgoing mail server: smtp-mail.outlook.com

SMTP port number: 587

User Name: my own email address (an Outlook email)

Password: my email password

After clicking "Send test email" button in Test email screen, the following error appears:

Can someone please explain to me the "Will send as" value how it is populated?

Is it possible to send documents through a personal email (Outlook email) so I can test sending documents and email notifications?

Thanks in advance !!!

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Verified answer

Ramit Paul 22,797 Most Valuable Professional on at

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That comes from your user setup, navigate to user in system admin- select your vendor, user information from action pane, go to email option and there change the email ID un sender option.

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Momochi 1,036 on at

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Thanks Ramit, it's in User options > Account > Sender Email

But i'm still unable to send a Test Email. This time I'm using a cloud environment to do the testing for sending emails and the following error appears:

"Your email failed to send because of invalid SMTP credentials. Please visit the Email parameters page to update the credentials."

Here is a screenshot for my Email Parameters > SMTP Settings page:

Can you tell me what I'm missing?

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Suggested answer

Ramit Paul 22,797 Most Valuable Professional on at

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Hi,

This means your ID and password is not correct, have you entered your correct smtp ID and password?

If you want to test for your personal test I can suggest to see this blog https://youtu.be/wNSLMk1NChI

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smith.matrix 45 on at

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Hi Momochi,

Try using exchange server, so that you dont have to enter any credentials like below

SMTP setup keep empty

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Momochi 1,036 on at

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Hi Ramit,

The ID and Password are correct.

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Momochi 1,036 on at

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Hi Dileep,

After following your instructions, now I got a new error.

Here is a screen shot for the new error:

Does that mean I have to ask the office admin for certain permissions?

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smith.matrix 45 on at

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HI Momochi,

You should have office 365 account and that account should have a mailbox.

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