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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to track Shared Ma...
Customer experience | Sales, Customer Insights,...
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How to track Shared Mailbox in Dynamics CRM

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Posted on by sharma.sandeep82 743

Hi All,

Is there a way to track or set regard the shared mailbox like "info@domain.com" in Dynamics CRM. 

We have already tried the setting up the Queues in CRM for the shared mailbox. However, there are a few users who manage the shared mailbox from Outlook and they are not a Dynamics CRM users. 

How can we track the shared mailbox for both Dynamics CRM users and non Dynamics CRM users? 

--

Regards

Sandeep

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: How to track Shared Mailbox in Dynamics CRM

    Hi sharma,

    Please check this thread:

    community.dynamics.com/.../826708

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