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Customer experience | Sales, Customer Insights,...

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How to track Shared Mailbox in Dynamics CRM

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Posted on by sharma.sandeep82

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Hi All,

Is there a way to track or set regard the shared mailbox like "info@domain.com" in Dynamics CRM.

We have already tried the setting up the Queues in CRM for the shared mailbox. However, there are a few users who manage the shared mailbox from Outlook and they are not a Dynamics CRM users.

How can we track the shared mailbox for both Dynamics CRM users and non Dynamics CRM users?

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Regards

Sandeep

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Hi sharma,

Please check this thread:

community.dynamics.com/.../826708

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