Apply Negative Cash Receipt

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We partially refunded a credit card payment from a customer. That negative document amount is stilling open on the customer's account and I can't seem to apply it to anything.

Scenario:

Invoice 500

CC payment 500

partially refund 100 (showing as a negative amount on the customer account)

Since the negative amount is the only outstanding item on their account how do I get rid of it making sure it doesn't effect the bank reconciliation?

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Victoria Yudin 22,769 on at

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Negative cash receipts are a real pain. I have a blog post that might help with this:

victoriayudin.com/.../how-to-get-rid-of-negative-payment-transactions-in-dynamics-gp

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Hi Victoria, I read your blog before I posted my question. The problem I'm having with it is that your example shows how to correct it when there is a balance on the payment as well as an unapplied negative cash receipt. I'm looking on an how to apply the negative cash receipt that's left on the account because the original payment was applied in full to the invoice. I then posted the negative cash receipt and now it's just left unapplied on the customer's account.

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Victoria Yudin 22,769 on at

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So there is an unapplied negative cash receipt and nothing else unapplied on the customer's account? And the customer should have a balance of $0?

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Correct!! So they paid for the invoice and that left a zero balance. Then the customer wanted a partial refund so I created the negative cash receipt so that is the only thing left on the account.

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L Vail 65,271 on at

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Hi,

At this point I would consider voiding the negative cash receipt and then entering a Return transaction in the AR transaction (not SOP). Over on the lower right hand corner of the document, put in the credit card amount. You'll get the credit card credit that will not be hanging and your checkbook register will be correct. Be careful with your posting accounts to make sure everything goes in the right place.

Kind regards,

Leslie

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Victoria Yudin 22,769 on at

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Sorry, I thought I replied to this...not sure what happened. Leslie's suggestion is a good one. If you can do this, that might be the best/easiest solution. The alternative would be to enter a credit memo, to basically create a scenario similar to what I described in my blog post as a starting point, then follow the steps in the blog post. Very messy.

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Hi Leslie,

Can you please share detail screen shot for partial refund transaction to remove negative balance?

Thanks,

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