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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Emails Are Getting Failed
Microsoft Dynamics CRM (Archived)

Emails Are Getting Failed

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Posted on by TNS 1,195

Hi Everyone,

We have ms crm 2015 on-premise and for sending mail we use email router. But we are getting issue mails are not sending from crm, they show pending send and then failed . I have loaded the users in email router they are getting loaded and when I test access on email router it shows "Outgoing Status : succeeded".

When I test the mailbox by clicking "Test And Enable Mailbox". It gives me alert with error, :

Email cannot be sent because your mailbox TNS does not have an email server profile associated with it or the email server profile is inactive. Associate an active email server profile with the mailbox, and enable the mailbox for sending email. 

As my knowledge, we do not have to give the email server profile when we use email router.

In email configuration setting also the email should be process by MS CRM 2015 Email router is selected. 

If anyone have any idea or any solution..Please let me know.

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  • TNS Profile Picture
    TNS 1,195 on at
    RE: Emails Are Getting Failed

    hi,

    there is a mismatch of certificates.

    Thanks!

  • Verified answer
    Dynamics_Alok Profile Picture
    Dynamics_Alok 1,746 on at
    RE: Emails Are Getting Failed

    Issue is related to SSL certificate.Kindly configure SSL certificate properly .

  • TNS Profile Picture
    TNS 1,195 on at
    RE: Emails Are Getting Failed

    Hi meenoo,

    Thanks for your suggestion , I have checked and follow it but still can't resolve the issue..

    I am getting again and again same issue:

    "System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure."

    Have any idea about it.

    Thanks!

  • Verified answer
    meenoo Profile Picture
    meenoo 7,316 on at
    RE: Emails Are Getting Failed

    Hi,

    Here is the article that has been very helpful for me to troubleshooting email issues. Take a look:

    http://www.powerobjects.com/2013/09/19/dynamics-crm-email-router-troubleshooting-101-outgoing-emails/

    Thank you.

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