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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / PO Report Customizatio...
Microsoft Dynamics GP (Archived)

PO Report Customization Package stops working

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Posted on by Gagandeep Singh 587

Hi,

Guys, I'm a budding GP consultant and hence might be of less importance to you but I need to know this.

I had uploaded a package into GP and it worked for good couple of months and suddenly I receive a call from my client that the customization has stopped working.

Any idea what would have happened? I have received hints that it might be something to do with the security. Where should I go and check this?

Awaiting your expert advise on this. Thank you in advance.

*This post is locked for comments

  • Suggested answer
    Heather Roggeveen Profile Picture
    Heather Roggeveen 9,146 on at
    RE: PO Report Customization Package stops working

    Hi

    Definitely sounds like two different reports dictionaries.

    A few things to note that may help you with this one.  To find the location of forms and reports dictionaries, open the Dynamics.set file that is used to launch the application.  It shows the list of products installed.  At the bottom of the list is the pathname for all the dictionaries.  There are three lines for each installed product.  First line points to the main dictionary and should always be pointed to the C drive location where the program is run from.  The next two lines point to the Reports and Forms dictionaries.

    In multi-user environments you have two options for where the Forms and Reports are stored.  (Just as an aside - the Forms or Reports dictionary only exists if there are customised items).  You can store them locally - C drive location where the program is run from - or in a shared location.

    Most sites prefer a shared location because you then don't run into a situation where you have "dictionaries out of sync".  And when you get a site (like I currently have) where everything has been kept locally and there are lots of modifications, you then get to a point where you have no idea which is correct.

    A shared location can cause minor issues with things like importing packages, however, there are ways and means to get reports in while users are logged in, so it is a minor issue.

    If you choose to use a local dictionary, you can put things in place to ensure all dictionaries get updated.  The site I worked at as a user had all local dictionaries.  It meant we could make changes without impacting others.  BUT - we had a global master and there was some form of script (don't ask me the details on that one) that at log in compared the master with the local copy - if they were different, the master was copied down.  So if we made changes that we wanted to keep, we overwrote the master to make that the new one.  Everyone got the new report by the next day at the latest.

    Hope that helps.

    Cheers

    Heather

  • Suggested answer
    Ian Grieve Profile Picture
    Ian Grieve 22,784 on at
    RE: PO Report Customization Package stops working

    That sounds like the two users have different forms/reports dictionaries. If each client machine has a local copy of the forms.dic and reports.dic files then you will need to import the customisation onto each PC.

  • Gagandeep Singh Profile Picture
    Gagandeep Singh 587 on at
    RE: PO Report Customization Package stops working

    Hi,

    Thanks.. I did check and the security seems to be fine.. Strangely it is working fine for one user but the user who has power user privileges lacks the ability to view the modified reports.

    Any thoughts / suggestions?

    Thank you again.

  • Suggested answer
    Ian Grieve Profile Picture
    Ian Grieve 22,784 on at
    RE: PO Report Customization Package stops working

    Security for modified reports is maintained via Administration >> Setup >> System >> Alternate/Modified Forms and Reports

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