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Need to disable interactions csv export

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Posted on by JDG

Hi folks,

Has the feature switch for the e-mail interactions csv export been removed? We need to disable this due to privacy issues but can't seem to find it anywhere. I did come across it on an older screenshot from when the feature was introduced though.

Many thanks for your replies!

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JDG 48 on at

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Need to disable interactions csv export

Microsoft just got back to me about this and it is not possible to disable this option. Very strange indeed since it was a feature switch when it was introduced. Also not very GDPR-friendly.
JDG 48 on at

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Need to disable interactions csv export

Yes, that's the one. I'm actually also talking to Microsoft support about this. They implied that there's no option to turn this off but I'm still waiting on the final verdict.
Leah Ju Microsoft Employee on at

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Need to disable interactions csv export

Hi Partner，

Is that what you mean?
JDG 48 on at

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Need to disable interactions csv export

Actually, no I'm referring to the email Interactions within Customer Insights (Marketing).
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Leah Ju Microsoft Employee on at

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Need to disable interactions csv export

Hi JDG,

Email interactions csv export?

Is that what you mean?

This export can support the following options:

If I have misunderstood, can you provide more information(sceenshots..)?

I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah