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Need to disable interactions csv export

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Posted on by JDG

Hi folks,

Has the feature switch for the e-mail interactions csv export been removed? We need to disable this due to privacy issues but can't seem to find it anywhere. I did come across it on an older screenshot from when the feature was introduced though.

Many thanks for your replies!

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Leah Ju Microsoft Employee on at

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Hi JDG,

Email interactions csv export?

Is that what you mean?

This export can support the following options:

If I have misunderstood, can you provide more information(sceenshots..)?

I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah

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JDG 58 on at

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Actually, no I'm referring to the email Interactions within Customer Insights (Marketing).

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Leah Ju Microsoft Employee on at

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Hi Partner，

Is that what you mean?

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JDG 58 on at

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Yes, that's the one. I'm actually also talking to Microsoft support about this. They implied that there's no option to turn this off but I'm still waiting on the final verdict.

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JDG 58 on at

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Microsoft just got back to me about this and it is not possible to disable this option. Very strange indeed since it was a feature switch when it was introduced. Also not very GDPR-friendly.

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