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Second approver not getting an email notification

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Posted on by AleAlonso

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Hello,

I've created a workflow on Purchase Order, two users must approve the document for it to be released. I've used a workflow usergroup as below:

1. User 1 - Seq No: 1

2. User 2 - Seq No: 2

Please see below the responses when the record is sent for approval

and this is a screenshot of the whole workflow

My problem is that user 1 is getting a notification email re the new approval. However once user 1 approves, there is no notification going to user 2.

What am I missing?

Many thanks

Alejandra Alonso

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UserRecord 54 on at

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Hello!

Did you do the Notification Setup under Approval User Setup?

This needs to be done for each approvers.

Hope this helps!

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Amit 2,557 on at

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Hi,

Refer the below link

https://learn.microsoft.com/en-us/dynamics365/business-central/across-setting-up-workflow-notifications

Regards

Amit Sharma

www.erpconsultors.com

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Govinda Kumar 2,304 Moderator on at

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Hi AleAlonso,

Make sure you select the approval chain and verify the approval user setup.

Approval User Setup

Kindly search the "Requests to Approve" in user 2, and verify if you see any approval requests.

If you have any query feel free to ask in reply.

Regards

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YUN ZHU 95,311 Super User 2025 Season 2 on at

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Hi, just adding some info.

Please check if Workflow User Group is selected in the window below?

Thanks.

ZHU

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