Second approver not getting an email notification

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Posted on by AleAlonso

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Hello,

I've created a workflow on Purchase Order, two users must approve the document for it to be released. I've used a workflow usergroup as below:

1. User 1 - Seq No: 1

2. User 2 - Seq No: 2

Please see below the responses when the record is sent for approval

and this is a screenshot of the whole workflow

My problem is that user 1 is getting a notification email re the new approval. However once user 1 approves, there is no notification going to user 2.

What am I missing?

Many thanks

Alejandra Alonso

Categories:

Financial Management

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YUN ZHU 70,059 Super User 2024 Season 2 on at

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RE: Second approver not getting an email notification

Hi, just adding some info.

Please check if Workflow User Group is selected in the window below?

Thanks.

ZHU
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Govinda Kumar 2,201 Moderator on at

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RE: Second approver not getting an email notification

Hi AleAlonso,

Make sure you select the approval chain and verify the approval user setup.

Approval User Setup

Kindly search the "Requests to Approve" in user 2, and verify if you see any approval requests.

If you have any query feel free to ask in reply.

Regards
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Amit_Sharma 2,545 on at

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RE: Second approver not getting an email notification

Hi,

Refer the below link

https://learn.microsoft.com/en-us/dynamics365/business-central/across-setting-up-workflow-notifications

Regards

Amit Sharma

www.erpconsultors.com
UserRecord 54 on at

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RE: Second approver not getting an email notification

Hello!

Did you do the Notification Setup under Approval User Setup?

This needs to be done for each approvers.

Hope this helps!