Small and medium business | Business Central, N...

Second approver not getting an email notification

(0) Share

Report

Posted on by AleAlonso

313

Hello,

I've created a workflow on Purchase Order, two users must approve the document for it to be released. I've used a workflow usergroup as below:

1. User 1 - Seq No: 1

2. User 2 - Seq No: 2

Please see below the responses when the record is sent for approval

and this is a screenshot of the whole workflow

My problem is that user 1 is getting a notification email re the new approval. However once user 1 approves, there is no notification going to user 2.

What am I missing?

Many thanks

Alejandra Alonso

I have the same question (0)

All responses (4)

Answers (0)

Sort by

UserRecord 54 on at

Like (0)

Report
Copy link

Link copied!

Hello!

Did you do the Notification Setup under Approval User Setup?

This needs to be done for each approvers.

Hope this helps!

Was this reply helpful? Yes No
Suggested answer

Amit 2,563 on at

Like (0)

Report
Copy link

Link copied!

Hi,

Refer the below link

https://learn.microsoft.com/en-us/dynamics365/business-central/across-setting-up-workflow-notifications

Regards

Amit Sharma

www.erpconsultors.com

Was this reply helpful? Yes No
Suggested answer

Govinda Kumar 2,304 Moderator on at

Like (0)

Report
Copy link

Link copied!

Hi AleAlonso,

Make sure you select the approval chain and verify the approval user setup.

Approval User Setup

Kindly search the "Requests to Approve" in user 2, and verify if you see any approval requests.

If you have any query feel free to ask in reply.

Regards

Was this reply helpful? Yes No
Suggested answer

YUN ZHU 100,471 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!

Hi, just adding some info.

Please check if Workflow User Group is selected in the window below?

Thanks.

ZHU

Was this reply helpful? Yes No