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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Custom Channel in Real...
Customer experience | Sales, Customer Insights,...
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Custom Channel in Real time Marketing

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Posted on by NG-13091249-0
Hi All,
 
While creating custom channel within a real time journey. Send to is also visible and when you click on the form Compliance, purpose and Topics are also visible. I don't want to show all these field. Any help is useful to know how to we can hide those fields.
 
 
 
Regards,
Neha 
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  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Hi,
     
    The requirement we analyzed, based on the second image you provided, is that the /Form/ you want to use when creating the /Message/ does not show the highlighted few fields, is that correct?
     
    You can try to edit the /Form/ used by this entity, but only the /unmanaged/ Form.

     
    If you are using a custom channel, according to the official documentation in the link below, you can edit the XML directly to make changes to the Form if you are adding the custom channel manually. However, this requires some knowledge of the code, and we recommend that you contact your company's IT staff.
     
    The link to the document is as follows.
    https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/real-time-marketing-extend-outreach-custom-channels
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang

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