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Service | Customer Service, Contact Center, Fie...
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Search filter for Knowledge Articles

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We have a knowledge base portal made in Management Portal of Microsoft Dynamics 365 and Power Apps.

pastedimage1667915002866v1.png

Each knowledge article has a "Product" value (e.g. "Clothes", "Toys")

pastedimage1667914141372v1.png

In the knowledge base homepage, I want to add a search filter next to the search input field.

For example, suppose you have the following knowledge articles: 

  • "How to wash your blue jeans" (product: "Clothes")
  • "How to fold your blue tees" (product: "Clothes")
  • "How to replace a battery in the blue train" (product: "Toys")

In the knowledge base portal home page, there is a product filter widget where you can set "Product" to "Clothes".  Then, search the knowledge articles with "blue" and you get the first two articles in the search result.

How can I add such a search filter widget in our knowledge base portal?


pastedimage1667914767413v3.png
^^ The search field in our knowledge base portal homepage is defined in the "Search" web template.

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