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HI Brains Trust,
Seeking assistance/insight.
For one of our accounts, no security/permissions have changed but the outlook addin for D365 has disappeared. The user has Outlook for Dynamics 365 security role for permissions, has a full Sales licence, mailbox has been approved for 3+ years and working fine until a few days ago where is just disappeared from outlook (online and desktop)
Any thoughts? Ive gone through every setting & licence I can think of.
I didn't have it in my settings menu originally either, but this (support.microsoft.com/.../dynamics-365-app-for-outlook-missing-from-dynamics-365-navigation) helped me out....
After getting access to the Dynamics 365 for Outlook settings, the eligibility table is a good place to look to see if the user still has the app available to them
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