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Customer experience | Sales, Customer Insights,...

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Portal Contact / Web Authentication / Password Hash - duplicate contact records?

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Posted on by MK1

Hello

If two duplicate Contact records are merged in CRM, would the master record inherit subordinated record's portal user information such as user name or password (Password Hash)?

Thanks for confirming

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Pranjali Microsoft Employee on at

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Hello Partner,

If the field is null in Parent, it inherits the subordinate record's info.

However, if both the records has data in the same field, master record data is selected.

Take the below example of c1 and c2

After merging it, here is what I see-

Mark as answer if this clarifies your ask!

Cheers,

Pranjali

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