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20Hello good folk of Dynamics.
I have a question regarding the Email tracking (Smart Matching and Tracking Tokens).
Currently, we have a live system with 10,000s of emails. I've noticed that in the email tracking settings we have currently set:
Number of Digits for user numbers: 10
Number of digits for incremental message counter: 3
I'm pretty sure this is the wrong way around. What's happening is the incremental counter for a user is rolling around every 999 emails for each user.
So, its easy to swap these numbers around, but won't this (potentially) cause chaos to existing emails tracking tokens? I'll make myself more than unpopular if I make a change and all of a sudden emails start appearing on the wrong cases, contacts, etc.
I'm also looking to turn off smart matching, as we believe it to be a bit "hit and miss".
So the questions I need answering before I make any changes are:
1) Is it safe to change the number for digits for users and the incremental message counter. (and...Are You Sure?)
2) Is is safe to turn off smart matching (I think so, but this is a live system, I want to be sure).
Any thoughts on the above 2 questions would be appreciated :)
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