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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Open Cycle Count Work ...
Microsoft Dynamics AX (Archived)

Open Cycle Count Work using License Plate No.

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Posted on by Ding Li 480

Hi,

we are using MS Dynamics AX 2012 R3 and WMD

In WMD portal site, there is a menu item called 'Cycle Count Guide', it asks you 'Scan a Work ID / License Plate Id '. of course, when I input work Id, it works fine.

For my case, I want to scan License Plate Id to execute cycle count process, however, system gives error message.

2671.Picture1.png

Any suggestions would be appreciated.

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  • Verified answer
    Sagar Suman Profile Picture
    Sagar Suman 6,771 Super User 2026 Season 1 on at

    Hi Ding,

    Kindly share the screenshot of the mobile device menu item "cycle count guided" for setup you are using for it. Are you using exiting work or creating work based on cycle counting results.

    If you are using "use existing work" kindly check the  "cycle counting guide" menu option and check the check mark "Handle by license plate"

  • Ding Li Profile Picture
    Ding Li 480 on at

    Thanks so much for your help.

  • hedi1012 Profile Picture
    hedi1012 164 on at

    Hello,

    I know it's an old post, but i have the same problem

    could you please share the solution that you have found ?

    Cordially

  • Ding Li Profile Picture
    Ding Li 480 on at

    too old to remeber

    try to this checkbox

    Snipaste_5F00_2019_2D00_11_2D00_04_5F00_18_2D00_04_2D00_26.jpg

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