Announcements
No record found.
Can anyone clarify my entitlement to create and manage Cases in D365 PO.
I see this in the licence guide:
Use a queue item...does that mean CRUD a Case?
If not:
a. what does it mean?
b. can anyone point me to any definitive documentation on Cases in PO?
Thanks
Gerald
Hi ghdunn.
Cases are part of Customer Service and need an applicable CS license. Please see here:https://docs.microsoft.com/en-us/power-apps/maker/data-platform/data-platform-restricted-entities
Queues are a platform capability. Those you can use with ProjOps licenses according to what the licensing guide says.docs.microsoft.com/.../queue-entities
Thanks!! apa ...will review those docs.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our community stars!
Expanding mentorship, skilling, and AI innovation
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Martin Dráb 511 Most Valuable Professional
André Arnaud de Cal... 426 Super User 2026 Season 2
CU-1234529-002 159
