web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Finance | Project Operations, Human Resources, ... Using Cases and Queues...

Finance | Project Operations, Human Resources, ...

Answered

Using Cases and Queues in Project Operations

(0) Share

Report

Report

Posted on by ghdunn

235

Can anyone clarify my entitlement to create and manage Cases in D365 PO.

I see this in the licence guide:

Use a queue item...does that mean CRUD a Case?

If not:

a. what does it mean?

b. can anyone point me to any definitive documentation on Cases in PO?

Thanks

Gerald

I have the same question (0)

All responses Img

All responses (2)

Answers Img

Answers (1)

Verified answer

apa 8,284 Moderator on at

Like (1)

Report
Copy link

Link copied!

Hi ghdunn.

Cases are part of Customer Service and need an applicable CS license. Please see here:
https://docs.microsoft.com/en-us/power-apps/maker/data-platform/data-platform-restricted-entities

Queues are a platform capability. Those you can use with ProjOps licenses according to what the licensing guide says.
docs.microsoft.com/.../queue-entities

Was this reply helpful? Yes No
ghdunn 235 on at

Like (0)

Report
Copy link

Link copied!

Thanks!! apa ...will review those docs.

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1

Giorgio Bonacorsi 617

#2

André Arnaud de Cal... 461 Super User 2026 Season 1

#3

Syed Haris Shah 298 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

License usage reporting (in-app and PPAC) with Entra dynamic groups

Product updates

Dynamics 365 release plans