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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Customer Journey: &quo...
Customer Insights - Journeys forum

Customer Journey: "Record Updated" tile never fires

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Posted on by Community Member

I'm trying to create a customer journey that will begin when a contact's "First Name" field is updated. I believe I've configured the Record Updated tile correctly to trigger on this condition:

2311.Capture.PNG

However, this never seems to work. The Customer Journey is live, and other ones based on Segment will send email just fine.

Any idea why the Record Updated journeys wouldn't be working?

Categories:
Segmentation
Customer Journey Design
I have the same question (0)
  • Suggested answer
    Abhinav Sunku Profile Picture
    Abhinav Sunku 350 on at

    Hi nickadair,

    I have tried the Record update Customer Journey with the same Properties, it actually worked fine.

    Record-update.PNG

    Once the Customer Journey is Live, I have updated the First name and received an email.

    Hope it Helps,

    Best Regards,

    Abhinav sunku.

    “If this has answered your question, please mark as Verified!”

  • Community Member Profile Picture
    Community Member on at

    I've recreated this Customer Journey several times with the same result: the journey never fires. Is there anywhere I can look to see if there are processing errors happening?

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