Unable to change email address on posted invoices.

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We are using Dynamics GP 2013. Once a document is posted you can't change the email address against it. What we are finding is that if accounts have set up the wrong email for a debtor, they are unable to change the email setup in the Debtor Card are re-email the posted documents to the debtor. Any newly created documents will pick up the new email address, but on posted invoice the email to field is un-editable.

In our test database I have run an update script over the table Email Details for a particular debtor.

update SY04910 set EmailToAddress = 'xxx' where Master_ID = 'xxx'

This seems to work fine and allows them to re-email the documents to the correct email. I just wanted to know if this was OK to update the database, or if there are any other solutions? This would not be the norm in processes, but the exception to the rule. Otherwise they will need to print them out and scan them all.

Thanks

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Community Member on at

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RE: Unable to change email address on posted invoices.

Thanks Kerry, yes it did come to mind that I would lose the audit history, but this is OK as it will only be a select few cases where they were invalid emails that bounced back anyway. Thanks for bringing up the point.
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Nanook Software 2 on at

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RE: Unable to change email address on posted invoices.

System wise it will function correctly... But you are going to loss the audit control of the orginial invoice and to whom it was sent to.. if this is important to you.

I would alway recommend taking a PDF of the original invoice / email setup and store incase it does become an audit issue.

In 2015 R2 there is this added feature to change the email address of historical invoices.
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Almas Mahfooz 11,009 User Group Leader on at

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RE: Unable to change email address on posted invoices.

Yes it's Okay.