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Modify Bill-To Customer on an released Sales Order

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Posted on by JohG

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Hi all

We have always had the issue of not being able to modify the Bill-To customer after an order has been created and lines added to it. If you need to change the Bill-To customer you have to redo the order line etc.

Has anyone been able to work around this? In our business we bill a telecom business on behalf of our customers so the Sell-To and Bill-To are completely different businesses i.e. they do not have a Parent/Child relationship.

Any assistance would be appreciated - thanks

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JAngle 159 on at

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Have you already processed the lines before the change takes place? The order must be open to change it. When changing a bill-to the messaging states it will delete and recreate the lines as needed. Only blocker will be if the line is in a state where it can’t be deleted. Maybe a process review is needed as the OOTB method is usable.

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