Microsoft Dynamics CRM (Archived)

Resolve Old Open Cases

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Posted on by Community Member

I'm trying to resolve all old cases between two dates,

I tried several online functions that resolve the cases but none with me is working.

Any help please?

Thank you

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a33ik 84,331 Most Valuable Professional on at

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RE: Resolve Old Open Cases

Hello,

You can do following:

1. Create on-demand workflow for case entity that will change state of case to resolved.

2. Run this in-demand workflow against cases you need to resolve.

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prt33k 6,907 on at

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RE: Resolve Old Open Cases

If it is just fetchxml then you can do a retrieve and then loop through the GUID and close the cases.

foreach(Guid caseGuid in CaseGuidList) { Entity caseResolution = new Entity("incidentresolution"); caseResolution.Attributes.Add("incidentid", new EntityReference("incident", caseGuid))); caseResolution.Attributes.Add("subject", "Reason for resolution."); CloseIncidentRequest req = new CloseIncidentRequest(); req.IncidentResolution = caseResolution; req.RequestName = "CloseIncident"; OptionSetValue o = new OptionSetValue(5); req.Status = o; CloseIncidentResponse resp = (CloseIncidentResponse)service.Execute(req); }

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Lema Salamov 440 on at

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RE: Resolve Old Open Cases

Hello,

So you aren't able to resolve them manually? Did I understand you correctly?

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Community Member on at

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RE: Resolve Old Open Cases

Hello Lema,

No I can resolve them manually but the old opened cases are too many, so we need to resolve only the old cases using c#.

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Community Member on at

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RE: Resolve Old Open Cases

Thank youuu prateek it worked

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