Hi
I'm trying to resolve all old cases between two dates,
I tried several online functions that resolve the cases but none with me is working.
Any help please?
Thank you
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Thank youuu prateek it worked
Hello Lema,
No I can resolve them manually but the old opened cases are too many, so we need to resolve only the old cases using c#.
Hello,
So you aren't able to resolve them manually? Did I understand you correctly?
If it is just fetchxml then you can do a retrieve and then loop through the GUID and close the cases.
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foreach(Guid caseGuid in CaseGuidList)
{
Entity caseResolution = new Entity("incidentresolution");
caseResolution.Attributes.Add("incidentid", new EntityReference("incident", caseGuid)));
caseResolution.Attributes.Add("subject", "Reason for resolution.");
CloseIncidentRequest req = new CloseIncidentRequest();
req.IncidentResolution = caseResolution;
req.RequestName = "CloseIncident";
OptionSetValue o = new OptionSetValue(5);
req.Status = o;
CloseIncidentResponse resp = (CloseIncidentResponse)service.Execute(req);
}
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