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ReportIs there a way to manually adjust the balance of a global voucher?
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Is there a way to manually adjust the balance of a global voucher?
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What you need to do is to create a dummy item that allows you to input the amount to "zero" out the Gift Card and then at the same time or right after that transaction hit "return" use the dummy item and return the transaction as cash. If returned as cash you will have to account for this in your accounting books and wipe the amount out so your records are correct. But sales will be neutral as far as Store Operations and the gift card zeroed.
I would like to be able to do this as well, though after 4 years it looks like you can't do it.
Every so often we sell someone a GIFT CARD in one of our stores and they think they can use it on our website as well (they can't since the two system aren't tied together). No problem issuing them an on-line gift card, but it is a problem with them still having the physical card out there saying there's a $100 in value on it.
I realize I can 'pretend' they bought something at the register to adjust it down to zero, but then I end up with a fake transaction on the computer throwing off 'real sales' and real inventory.
Good morning Krista,
Thank you for posting your voucher balance question.
Is there a reason you are needing to adjust the balance?
i am thinking you may be able to use Ctrl+Shift+F3: Voucher; and select Add money to adjust the balance.
I had a $50.00 voucher; and when I used the above I entered $10.00 for my global voucher tender in the tender screen. This resulted in my voucher balance then showing as $40.00.
If you have a test system you may want to try this there first.
Hopefully this helps.
Todd
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