Access Is Denied when send out email

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Posted on by Community Member

Hi All,

When I press "Send" an email, I got the following error

And this is the downloaded log file

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Cannot update subject or description unless email is in draft statusDetail: 
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
  <ErrorCode>-2147187962</ErrorCode>
  <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
  <Message>Cannot update subject or description unless email is in draft status</Message>
  <Timestamp>2015-08-11T15:58:08.4337301Z</Timestamp>
  <InnerFault i:nil="true" />
  <TraceText i:nil="true" />
</OrganizationServiceFault>

I don't understand why it said "Cannot update subject or description unless email is in draft status", normally I didn't change the subject nor the description when I send out an email.

Can anyone tell me how to trace the problem?

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Victor Crespo on at

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Hello

Have you changed something in your configuration of Email (Exchange, Server-Side Synchronization)

If you did change some configuration, please review that, since this can be the cause of your issue.

Please, review this links to find out more about this error:

social.microsoft.com/.../crm-2011-cannot-update-subject-or-description-unless-email-is-in-draft-status

Thank you for using Microsoft Dynamics Communities

Victor Crespo

Support Engineer | Dynamics CRM Online Support

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Community Member on at

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Hi Victor,

Thank you for your prompt reply, I read this post before, but seems different to my case.

There is no configuration changed recently.

And the email is just send by replying an incoming email, not updating email that have been sent.

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Victor Crespo on at

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Hello

If this is happens in a very specific situation, I would recommend you to open a Support Ticket in Officce 365.

Doing this, a Support Engineer will work directly with you to solve the issue

Please review this link to create one:

blogs.technet.com/.../how-to-create-service-requests-to-contact-office-365-support.aspx

Thank you

Victor Crespo

Support Engineer | Dynamics CRM Online Support

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Maarten Docter 2 on at

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When analyzing this with Fiddler, I see the following:

After clicking the "Send" button, the state of the email is internally changed, but the subject control still seems to issue/trigger an update via the '/AppWebServices/InlineEditWebService.asmx' web service...but this fails because the e-mail already has a state of something like 'Pending Send'.

So this seems to be a synchronization issue from within the GUI controls (trigger an update after sending).

As proposed, I will file an Office 365 incident and see what Microsoft Support says about this. If the answer is useful, I will append it to this thread.

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Calum 15 on at

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Hi Maarten,

Did you ever get a resolution to this from Microsoft Support?

We are frequently experiencing the same issue.

Warm Regards,

Calum

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Community Member on at

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Did you check the BU of the contact ? Does it belong to the same BU as the person sending the email ?

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Maarten Docter 2 on at

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Hi Calum,

Sorry for the late reply and for not updating this thread with the feedback I got from Microsoft Support.

It's a known issue which won't be fixed by Microsoft because it's related to the old legacy CRM form rendering. You need to switch to the new form rendering to get it resolved:

CAUSE:

“Use legacy form rendering” option from the system settings is set to No.

RESOLUTION:

Recommended settings is to change the “Use legacy form rendering” to Yes > Click on Ok.

Hope this helps!

Kind regards,

Maarten

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Community Member on at

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Hi Maarten,

May I know where is the "Use legacy form rendering" option?

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Calum 15 on at

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Hi Maarten,

Many thanks for the info.

I will see if this resolves the error.

Warm Regards

Calum

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Calum 15 on at

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Hi Doll Doll,

If you go to Settings > Administration > System Settings then scroll to the bottom of the 'General' Tab, you will find the setting there.

Warm Regards,

Calum

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