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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Cannot view record out...
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

Cannot view record outside of UCI

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Posted on by HurleySk 20

Hello all,

I'm dealing with an issue where the attached error is thrown when trying to open Lead records in anything but the UCI. This includes trying to, for instance, update a Lead via workflow by setting a field after pressing "View Properties" on the Workflow editor. Needless to say, I can't access these records in the legacy view, either.

I have full admin rights. Any ideas?

ErrorDetails-_2800_2_2900_.txt

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  • Suggested answer
    Henry J. Profile Picture
    Henry J. 5,237 on at

    Hi Hurley,

    I’m not sure what could be the root cause for this.

    I would advise to open a Support Request to get help troubleshooting this issue: https://admin.powerplatform.microsoft.com/support

    Henry

  • Suggested answer
    flavia.takushi Profile Picture
    flavia.takushi Microsoft Employee on at

    Hi HurleySk,

    This issue might be related to a corrupted field in the lead form.

    If you recently created a new field, I suggest to remove (not delete) it from the form body and test.

    If it remains, one simple test you can do is to create a copy of this lead form and test removing fields from the form. This field is probably a picklist.

    Thanks,

    Flávia

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