Microsoft Dynamics Outlook integration issues

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Posted on by Smartguy101

Hi all,

Two questions to our use of Dynamics 365 Field Service + Microsoft Outlook integration. We have enabled the 'Dynamics' role + activated all mailboxes, and have installed the 'Dynamics app' for tracking purposes, and this seem to work in general. But;

1. Sometimes the tracking function to Dynamics 365 Field Service is really slow; in this case appointments. We are talking waiting times of up to 15 minutes..

2. Some users who've had the Dynamics Outlook app for weeks suddenly looses the plugin. How can this be? The person do have the correct role (but not any dispatcher role if this is of help).

We tried addressing this via the Fasttrack programme, but we don't see a lot of help from them.