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Trouble Receiving Email Notifications for Approvals in Business Central

Posted on by 4
Hello,
 
I'm seeking assistance with an issue regarding email notifications for received approvals for one company. While I can view them on the homepage tile, I'm not receiving the corresponding emails in Outlook. I am receiving the notifications for companies A,B & C on my tenant, but not for company D, the notification and approval setup is the same across all the companies .Any insights would be greatly appreciated.
  • Suggested answer
    Jun Wang Profile Picture
    Jun Wang 5,528 Super User on at
    Trouble Receiving Email Notifications for Approvals in Business Central
    there are a few places to check. besides previous suggestions, you could check below: go to the workflow, check the workflow responses if the flag is set to yes. 
    also check the email setting if company D from the 
     
     
    also check the notification setup in the below screen
     
    also send yourself a test email 
     
     
     
    if everything is fine but still no notification email, you could add a response from the first screenshot page to send you an email when a request is approved.
     
    Jun Wang
  • Suggested answer
    Saurav.Dhyani Profile Picture
    Saurav.Dhyani 14,611 User Group Leader on at
    Trouble Receiving Email Notifications for Approvals in Business Central
    Hi,
     
    If no-one is getting email notification for Company D then Look for Job Queue status for Job Queue - "Notification Entry Dispatcher", Codeunit 1509.
     
    This codeunit is responsible to send out Notification related to approvals.
     
    Also review all pending notification using Page - Notification Entries. This page hold all pending Notification Entries related to approval, which will be queued and send via Codeunit 1509 via Job Queue.
     
     
    Regards,
    Saurav Dhyani
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 64,237 Super User on at
    Trouble Receiving Email Notifications for Approvals in Business Central
    Hi, you can check the pages below to see if the email was sent successfully in BC.
    Email Outbox
    Sent Emails: 
     
    Hope this helps.
    Thanks.
    ZHU

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