Installing 2nd AOS Instance and setup fails

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Posted on by Vasudev Kochuveettil

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I already have a AX2012 R3 Machine where all the components AX/SQL/VS/SharePoint installed on same machine with AX Running perfectly fine, now I am trying to add one more AOS Instance and it fails

AX Version I am using: AX2012 R3 CU9

error log shows as below

2017-07-31 11:33:49Z === Starting evaluation of existing installation state ===
2017-07-31 11:33:49Z Exception: Microsoft.WindowsInstaller.InstallerException

2017-07-31 11:33:49Z Message: 桔⁥祳瑳浥挠湡潮⁴灯湥琠敨搠癥捩⁥牯映汩⁥灳捥晩敩⹤਍ Database="C:\Windows\Installer\47e5893.msi"

2017-07-31 11:33:49Z FullText: Microsoft.WindowsInstaller.InstallerException: 桔⁥祳瑳浥挠湡潮⁴灯湥琠敨搠癥捩⁥牯映汩⁥灳捥晩敩⹤਍ Database="C:\Windows\Installer\47e5893.msi"
2017-07-31 11:33:49Z    at Microsoft.WindowsInstaller.Database.OpenDatabase(String filePath, DatabaseOpenMode mode)
2017-07-31 11:33:49Z    at Microsoft.WindowsInstaller.Database..ctor(String filePath, DatabaseOpenMode mode)
2017-07-31 11:33:49Z    at Microsoft.Dynamics.Setup.Msi.GetValue(String msiPathAndFile, String value)
2017-07-31 11:33:49Z    at Microsoft.Dynamics.Setup.MsiAos.MsiAosIsNewerVersionUpgrade(String productCode)
2017-07-31 11:33:49Z    at Microsoft.Dynamics.Setup.MsiAos.GetAosInstances()
2017-07-31 11:33:49Z    at Microsoft.Dynamics.Setup.MsiAos.Initialize()
2017-07-31 11:33:49Z    at Microsoft.Dynamics.Setup.MsiAos.get_Instance()
2017-07-31 11:33:49Z    at Microsoft.Dynamics.Setup.Driver.Main(String[] args)

2017-07-31 11:33:49Z ==== Setup encountered an unhandled exception and could not be completed. For details see the previous messages in the log. ===

any help or suggestions on this, how to get it working will be of real help.

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Martin Dráb 237,976 Most Valuable Professional on at

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Can you translate the error message to English, please?

If you're trying to add another AOS for an existing database (for AX 2012 R3 CU9), please confirm that your installer has CU9 slipstreamed.

Also, make sure that you have sufficient permissions in SQL Server.

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Vasudev Kochuveettil 310 on at

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Hi Martin,

Thank you for replying back, actually error itself shows with those characters and when I try to use Google translate it detects this characters to be as English and also translates to same

ya I am using CU9 Slipstreamed and I do have sys admin access on SQL Server.

I checked this path on windows where I am trying to run setup and it doesn't have that MSI File C:\Windows\Installer, which it needs to further proceed.

I tried repairing the AX setup and support files through add/remove programs but still same issue because as soon as I run AX Setup it fails with error as I gave.

I am bit hesitant to uninstall AX Client and AOS Service on existing machine because the current AOS is working perfectly fine and if I uninstall those and if I try reinstalling components if it doesn't work, then I will loose working AX as well.

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Martin Dráb 237,976 Most Valuable Professional on at

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What is your language on the machine where you running the installer? Maybe the text is ruined because of a problem with encoding.

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Vasudev Kochuveettil 310 on at

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Hi Martin,

its en-us,

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Tadas K. 20 on at

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Hi, any news on this topic?

I have exactly same situation in upgrade process to Ax 2012 R3.

There is installed and working Ax 2012 R2 CU6 environment that we want to upgrade to Ax 2012 R3, just when pressing "Install Microsoft Dynamics Ax components" on Setup get same error.

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Jonas Jhy IT 110 on at

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Right now, i have the same problem

any idea?

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Mohd saddaf khan 20 on at

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Looks like Installer files got corrupted.

Try running the setup on different server and check if it works fine.

Then if above step doesn't work, As a initial troubleshooting, you can try downloading the setup again from partnersource and respective CU, and then try again.

Also, it will be more helpful if you can post all All steps you are performing and when you are receiving the error. Try to get the Log from event viewver too.

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Jonas Jhy IT 110 on at

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Thanks for your contribution.

The media software for install is ok.

The problems persist.

...when i try to install any element ( Clic on "Microsoft Dynamics AX Component" option) then show me a error dialog window

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Rafael Araujo 183 on at

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Right now, I have the same problem... any idea?

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Jayaprakash Reddy 270 on at

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I am facing similar issue, I dont think its install file corrupt issue as i downloaded new setup files and tried installing and getting similar exception. does anyone found this issue solved?

Many thanks in advance for your help.

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