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Payment Journal Error

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Posted on by Seif naguib

I am getting an error message on a Payment Journal. The error only says correct error for each line and does not give detail. The error is on a credit memo line. The credit needs to be applied to an invoice being processed in the payment and needs to be shown on the remittance. How do I get the payment to process?

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Inge M. Bruvik 1,111 Moderator on at

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This does not sound like an error coming from the standard system. If you have any customization done to your system, please reach out to the developers and have them assist you with this problem.

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Dallefeld 211 User Group Leader on at

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If you have Credit Memos in the payment journal, you are not processing the payments correctly. All payment journal lines should say Payment as the document type.

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Seif naguib 90 on at

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so i cant put a credit memo on the payment journal ?

so how can i handle the credit memo ?

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Dallefeld 211 User Group Leader on at

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I'm not saying that you can't deduct credits from you payments but you do not change the lines in the payment journal from Payment to Credit Memo.

It looks like you are not indicating the vendor invoices and credits to be paid correctly. You should be using the Apply Entries to indicate which invoices and credit memos you are paying. The total of these entries then populates into one line on the payment journal with a document type of Payment.

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Seif naguib 90 on at

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thanks a lot for you responce but i need more clarification

so vor vendor x

i have Payment of 1000$ and credit memo of 800$

I added Like below in the Payment journal but i got the error in my first post when i do BANK>Export

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Dallefeld 211 User Group Leader on at

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You are populating the journal incorrectly.

You cannot have multiple lines in the payment journal and use the Bank Export. You should have one line for the vendor, leave the amount blank. Then use the Apply Entries function under Process, set the applies to id for the invoice and credit memo, press OK which returns the amount to be paid to the payment journal line.

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Amit Baru 3,037 on at

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hi,

Pls enter the data manual and then try to post.

Pls check file data also. As per the error, you have entered the wrong data.

Regards

Amit Sharma

www.erpconsultors.com

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