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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Dynamics 365 Omnichann...
Service | Customer Service, Contact Center, Fie...
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Dynamics 365 Omnichannel for Customer Service: WhatsApp Channel Pricing

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Posted on by D365EL 311

Hello Community,

When implementing the WhatsApp channel in D365 Omnichannel, my understanding is the following:

- The integration is done via Twilio

- We would need to set up a Twilio account

- We would need to set up a WhatsApp Business Platform (formerly known as WhatsApp Business API) account

- We would need to link the WhatsApp Business Platform account to the Twilio account to use the Twilio number as the number for WhatsApp messaging through D365 Omnichannel

My question is related to the WhatsApp cost. According to this site (business.whatsapp.com/.../platform-pricing), under the pay-as-you-grow model, the first 1000 conversations when using WhatsApp messaging are free each month, and we would only get billed for anything beyond the first 1000 messages. Therefore, the only upfront and base price that we would need to pay when implementing the WhatsApp channel would be just the D365 Digital Messaging license + Twilio account fees. There is really no cost on the WhatsApp front, unless we exceed 1000 WhatsApp conversations.

Is my understanding correct on the pricing above?

I have the same question (0)
  • Tin Profile Picture
    Tin 1,562 on at
    Hello, 
     
    I am looking for a similar confirmation, could you help me to get the licensing information only for the WhatsApp integration under Omni Channel.
     
    Thanks

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