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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Check printed, with er...
Finance | Project Operations, Human Resources, ...
Suggested answer

Check printed, with errors, but can't be brought up in Void Historical Transaction to void

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Posted on by mike_peck 45

User entered invoices for a vendor, selected and paid the invoices. After posting, noticed an error. Went to Void Historical Transactions to void the check. In that window, the check does not appear for selection.

In Inquiry, the Check Number does appear, as an Open transaction. How does a printed & posted check show as an Open transaction and remain unavailable for voiding. I checked each step in the check printing process to see if the posting failed for any reason, but I don't find a batch unposted.

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Microsoft Dynamics GP
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  • Suggested answer
    Margi Jandro Profile Picture
    Margi Jandro on at
    RE: Check printed, with errors, but can't be brought up in Void Historical Transaction to void

    Hi Mike,

    When the payments were posted an error displayed. There could be a couple of reasons for this.

    1. Was the payment fully applied? Or is it partially applied? If partially applied, it should be sitting in the Void Open Transaction window.
    2. If the payment is fully applied, the error message received when it was posted maybe the reason as to why the payment is not displaying in Void Historical Transactions window and why the payment displays in the Inquiry window with an ‘Open’ status. 

    I recommend you create a support case so Support Engineer can help you in more detail.

    I hope this helps!

    Margi Jandro

    Microsoft Support

  • Suggested answer
    Romryan Profile Picture
    Romryan on at
    RE: Check printed, with errors, but can't be brought up in Void Historical Transaction to void

    You may require a person who have knowledge on GP tables in the company data in the SQL database. The tables here are the PM tables. The issue needs meticulous checking a cross a couple of tables. Make sure the backups are done before any changes are made. Otherwise you may consider raising the support case to Microsoft.

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