Email: Cannot update parties unless email is in draft status - business process error

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Posted on by Arslan001

Hello and good day,

We are getting a business process error when sending emails from CRM when replying to emails. Please see screenshot: There are previous forum postings where this issue has appeared and it is resurfacing in 2023.

Error code: 0x80040265

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Leah Ju Microsoft Employee on at

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Hi Arslan001,

Check if there is a running workflow on the email entity?

Is there any step to try to modify the form value after sending the email?

--Settings > Process:

2.Check for custom javascript onSave event in the email form?

--Please disable any custom script of the form and try again.

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