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Microsoft Dynamics 365 | Integration, Dataverse...
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Email: Cannot update parties unless email is in draft status - business process error

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Posted on by 60

Hello and good day,

We are getting a business process error when sending emails from CRM when replying to emails. Please see screenshot: There are previous forum postings where this issue has appeared and it is resurfacing in 2023. 

Error code: 0x80040265

  • Suggested answer
    Leah Ju Profile Picture
    Microsoft Employee on at
    RE: Email: Cannot update parties unless email is in draft status - business process error

    Hi Arslan001,

    Check if there is a running workflow on the email entity? 

    Is there any step to try to modify the form value after sending the email?

    --Settings > Process:

    2.Check for custom javascript onSave event in the email form?

    --Please disable any custom script of the form and try again.

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