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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Additional spaces in t...
Customer experience | Sales, Customer Insights,...
Unanswered

Additional spaces in the email editor

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Posted on by TheHowlinger 2
When I try to reply to a message in Dynamics, extra spaces are added in the previous message summary section of the editor. When I reply like this several times, there are so many spaces that Dynamics cannot open the record.
This is the original message in outlook:

And this is how it looks in editor
i cant even fit it in the editor window :P
 
Is there any way to prevent these spaces from appearing?
 
 
I have the same question (0)
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi，
    Couldn't reproduce it in my test environment:
    Is it the same for switching to different email forms?
    Are all users like this?
    If so, I suggest you follow the steps below to create a ticket for the Microsoft Support team for further assistance.
    Get Help + Support - Dynamics | Microsoft Docs
     
  • TheHowlinger Profile Picture
    TheHowlinger 2 on at
    Yes, the problem occurs in every email form and for every user
     
    We suspect that ckeditor may be causing the problem, but we can't find a solution.
     
    because every time there is a <br> tag in the html code of an email
     
    this is added to the code
    <br data-cke-filler="true">

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