Additional spaces in the email editor

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Posted on by TheHowlinger

When I try to reply to a message in Dynamics, extra spaces are added in the previous message summary section of the editor. When I reply like this several times, there are so many spaces that Dynamics cannot open the record.

This is the original message in outlook:

And this is how it looks in editor

i cant even fit it in the editor window :P

Is there any way to prevent these spaces from appearing?

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Leah Ju Microsoft Employee on at

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Hi，

Couldn't reproduce it in my test environment:

Is it the same for switching to different email forms?

Are all users like this?

If so, I suggest you follow the steps below to create a ticket for the Microsoft Support team for further assistance.
Get Help + Support - Dynamics | Microsoft Docs
TheHowlinger 2 on at

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Yes, the problem occurs in every email form and for every user

We suspect that ckeditor may be causing the problem, but we can't find a solution.

because every time there is a <br> tag in the html code of an email

this is added to the code
<br data-cke-filler="true">