Additional spaces in the email editor

(1) Share

Report

Posted on by TheHowlinger

When I try to reply to a message in Dynamics, extra spaces are added in the previous message summary section of the editor. When I reply like this several times, there are so many spaces that Dynamics cannot open the record.

This is the original message in outlook:

And this is how it looks in editor

i cant even fit it in the editor window :P

Is there any way to prevent these spaces from appearing?

I have the same question (0)

All responses (2)

Answers (0)

Leah Ju Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi，

Couldn't reproduce it in my test environment:

Is it the same for switching to different email forms?

Are all users like this?

If so, I suggest you follow the steps below to create a ticket for the Microsoft Support team for further assistance.
Get Help + Support - Dynamics | Microsoft Docs

Was this reply helpful? Yes No
TheHowlinger 2 on at

Like (0)

Report
Copy link

Link copied!

Yes, the problem occurs in every email form and for every user

We suspect that ckeditor may be causing the problem, but we can't find a solution.

because every time there is a <br> tag in the html code of an email

this is added to the code
<br data-cke-filler="true">

Was this reply helpful? Yes No