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This is a recent development for one of my users; she had this capability.
User can open document in Preview. She cannot download the document b/c those options do not display for her.
Attached is a screenshot to show how it normally works with the items/options circled in Red that she cannot see.
Is this in on-prem or SaaS? If it is on SaaS then most likely it is an issue with browser. Try different browser. I am not sure how BC opens PDF on on-prem. But maybe try to uninstall your PDF reader (Acrobat, etc) and then install back again.
André Arnaud de Cal... 291,359 Super User 2024 Season 2
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