Updating a read only field

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Posted on by naZir

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Hi guys,

I have a requirement. When i am clicking on resolve button in case entity.. status of that record gets change and it becomes read only. At the same time when the record status getting change to resolved i need to add some value in custom field in the same record. Is there any way i can achieve this.

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naZir 850 on at

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RE: Updating a read only field

Yeah, it worked after writing a custom workflow.

Thank you guys for your responses.
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RaviKashyap 55,410 on at

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RE: Updating a read only field

Hi,

You should be able to achiev this by wrtting the real time workflow on statu change. Check the status and perform you required actions.

community.dynamics.com/.../realtime-workflow-and-pre-operation

blog.clickdimensions.com/using-real-time-synchronous-workflows-in-dynamics-crm-2013

Hope this helps.
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gdas 50,085 on at

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RE: Updating a read only field

Hi Ahmed,

Configure workflow which execute when Record Status Change or Record Field Change and then do update based on condition.
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Mahendar Pal 45,095 on at

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RE: Updating a read only field

Hello,

You can write pre plugin and set your field using plugin: community.dynamics.com/.../plugin-when-a-case-incident-is-resolved-in-crm-2013
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Temmy Wahyu Raharjo 2,914 on at

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RE: Updating a read only field

Hi, because Case is Dynamic CRM Standard Entity. I believe this requirement will be easier if you just using workflow or plugin. So you can setup workflow on status update equal to resolved, then you can update whatever attribute you need to update.