In our entity, we use Service Orders to record vehicle servicing. There are scenarios where certain items used during service should not be billed to the customer, as the expense will be borne by us due to internal issues.
Note: Our locations have Warehouse Shipment and Register Pick processes enabled.
In this case, I created a Service Order and, in the Service Order Worksheet, assigned the required items for the service. For this order, there are two items — one billable to the customer and one non-billable.
I followed these steps:
1. Created the Warehouse Shipment document from the Service Order.
2. Created and registered the Pick.
3.Posted the Warehouse Shipment.
After that, I returned to the Service Lines to update the Qty. to Consume field. However, when attempting this, I received the following error:
"Warehouse Shipment Line is required for Line 10000"
This occurred even though the warehouse shipment was already posted.
I would like to confirm whether the process I am following is correct, or if the sequence needs to be adjusted when working with both billable and non-billable items in a service order under advanced warehouse processes.
Please advise.
