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Customer experience | Sales, Customer Insights,...

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Real-time Form Embed Not Working

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Posted on by donalmc

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Hi,

I am attempting to embed a real-time journeys form on our website; however the form just renders like the below.

The direct link version of the form works fine and the domain is approved for external form hosting.

Any suggestions?

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Dengliang Li Microsoft Employee on at

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Real-time Form Embed Not Working

Hi,

In my testing, you can host real-time marketing forms in the Power Apps Portal.

You can try hosting the marketing form in the Power Apps Portal to see if you get the same problem.

https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/real-time-marketing-deploy-pages#host-on-power-pages

You can also try embedding a marketing form on a blank page in your own site to see if it shows the same problem.
A blank page has no styling or JavaScript and will not affect the display of the marketing forms.

Best Regards,
Dengliang Li

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