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Unsettled Transaction

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Posted on by DAS-07080332-0

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Hello,
a client was not able to find a transaction under vendor payment journal but it was showing under AP- vendor - settle transaction so they processed via check outside the system
question is : what is the best way to remove that transaction without affecting anything ? chat gpt suggested to do a vendor payment journal and do a zero amount but i dont know its not that accurate what is my options please ?

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Dynamics 365 Finance

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Frank Hamelly | MVP... 46,631 Moderator on at

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You mean they weren't able to find the invoice to pay via lookup in the payment journal? Was the invoice settled against a prior payment?

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DAS-07080332-0 196 on at

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@Frank Hamelly | MVP, MCP, CSA Hi yes they were not able to find via lookup in the payment journal .

and it was not settled again a prior payment its showing under Vendor - settle transactions and client want to remove it . thank you

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Frank Hamelly | MVP... 46,631 Moderator on at

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Could you post a screenshot of the data in the Settle transactions window? Please include all the fields in that form.

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DAS-07080332-0 196 on at

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they are unable to find that transaction when going to vendor payment journal - create payment proposal - selecting the vendor

they want to delete this transaction because they are paid the vendor from outside thge system

@Frank Hamelly | MVP, MCP, CSA

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Yng Lih 1,612 Super User 2026 Season 1 on at

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Hi,

It is likely due to the missing invoice is wrongly settled against a payment.
Go to the vendor master > Undo settlement

Enter the "From date" to an earlier date like 01 Jan 2025.

Try to find the missing invoices if it's in the list. If yes, tick "Mark" and system will show the wrongly marked payment > click Reverse.

If this information was helpful, kindly mark it as 'Verified'. Thank you. :)

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DAS-07080332-0 196 on at

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@Yng Lih thank you for the answer the thing is that thr client does not want to process that transaction anymore they just want to remove it under the vendor or just process it without paying anything since they already paid them outside the system what can be done please ?

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Frank Hamelly | MVP... 46,631 Moderator on at

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Yng is right. It looks like the invoice has been settled previously. Note the "Amount to settle" field is 0.00. That's why it wasn't available in the payment journal to settle. This really should have been investigated further before issuing a payment outside the system.

You can't simply delete a posted transaction. It will need to be reversed or settled against an 'offset' transaction.

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