Loyalty program in D365 commerce

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Posted on by Bharath jain

1,443 Super User 2025 Season 2

am working on a loyalty program setup. I have configured Loyalty reward points (redeemable), loyalty program (Tier rules are configured), and loyalty scheme (which is linked with the program). I have added a loyalty card to a customer and also posted reward points.

I can see these points on the storefront but I am not able to redeem these loyalty rewards.

Any help on this???

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huijij 19,811 on at

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Hi Bharath,

If you come across issues such as database related error while trying to redeem loyalty points,please refer to the link:

www.cloudfronts.com/.../

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Bharath jain 1,443 Super User 2025 Season 2 on at

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Hi Judy,

Its nothing to do with a Database error, the loyalty option is greyed on the checkout page.

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