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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM Add-in for Outlook...
Microsoft Dynamics CRM (Archived)

CRM Add-in for Outlook 2016 won't enable

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Posted on by WillD44 172

I've uninstalled/re-installed the Outlook client several times.  When looking at the COM Add-Ins in Outlook, the CRM Add-In always appears in the inactive list.

Checking the box under Manage Add-Ins has no effect

I've tried enabling it using the diagnostics tool as well, but it has no effect either.

Windows 7 32-bit, Dynamics 365 version 1612 on-premise, Outlook 2016 on-premise.

How can I get this working?

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  • Suggested answer
    Radu Chiribelea Profile Picture
    Radu Chiribelea 6,667 on at

    Hi Will,

    If you change the LoadBehavior for the CRM Add-in and configure it to always enable at start up, does it help?

    See: community.dynamics.com/.../crm-for-outlook-client-add-in-disabled

    Regards,

    Radu

  • Verified answer
    WillD44 Profile Picture
    WillD44 172 on at

    Thanks Radu,

    We uninstalled/reinstalled Outlook and that corrected the issue.

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