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CRM Add-in for Outlook 2016 won't enable

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Posted on by WillD44

172

I've uninstalled/re-installed the Outlook client several times. When looking at the COM Add-Ins in Outlook, the CRM Add-In always appears in the inactive list.

Checking the box under Manage Add-Ins has no effect

I've tried enabling it using the diagnostics tool as well, but it has no effect either.

Windows 7 32-bit, Dynamics 365 version 1612 on-premise, Outlook 2016 on-premise.

How can I get this working?

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Radu Chiribelea 6,667 on at

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Hi Will,

If you change the LoadBehavior for the CRM Add-in and configure it to always enable at start up, does it help?

See: community.dynamics.com/.../crm-for-outlook-client-add-in-disabled

Regards,

Radu

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WillD44 172 on at

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Thanks Radu,

We uninstalled/reinstalled Outlook and that corrected the issue.

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