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Customer experience | Sales, Customer Insights,...
Answered

Reasons why a form field is locked

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Posted on by 12

Hi,
I'm experiencing this pesky little challenge which I just can't seem to solve (2016 8.2 on premise).
On our account form, there is this custom field that's locked:
2019_2D00_12_2D00_31_5F00_09_2D00_15_2D00_46.jpg

Problem is, I don't know what keeps it locked.

-On form definition, it isn't locked
-No javascript in place at all
-No Business Rule that affects this field (I deactivated all of them to be sure, without any result)
-No field level security in place

What more could cause this?

Thanks for thinking along with me.
Regards,
Jeroen

I have the same question (0)
  • Jeroen J Profile Picture
    12 on at

    Ow, I also disabled all plugins to make sure they weren't intervening...

  • Jeroen J Profile Picture
    12 on at

    Latest insight: if I give the user the Sysadmin role, the field is not locked. Remove the role, it is locked again...

    How can a security role lock just one field (yeah, the rest is unlocked/available)?

  • Verified answer
    Jeroen J Profile Picture
    12 on at

    Aaargh... found it.

    The field is a lookup to an entity for which the user didn't have append to privileges.  Textbook case from the first day of CRM training.

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