A customer running Dynamics 365 online is getting the following error when attempting to qualify leads.
{"ActivityId":"f4185e25-7cb6-4f5d-b13f-77ea896bb8c7","errorCode":2147746385,"message":"There is no active transaction. This error is usually caused by custom plug-ins that ignore errors from service calls and continue processing.","stacktrace":"
at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.Execute(OrganizationRequest request, InvocationContext invocationContext, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext, Dictionary`2 optionalParameters)\r\n
at Microsoft.Crm.Extensibility.OData.CrmODataExecutionContext.Execute(OrganizationRequest request, ExecutionContext executionContext)\r\n
at Microsoft.Crm.Extensibility.OData.CrmODataServiceDataProvider.ExecuteOperation(CrmODataExecutionContext context, EdmOperation edmOperation, Dictionary`2 parameters, Dictionary`2 boundParameters)\r\n
at Microsoft.Crm.Extensibility.OData.ActionController.ProcessOperationRequest(String operationName, Dictionary`2 operationParameters, EntityReference entityReference, String boundEntityName, String boundEntityType)\r\n
at Microsoft.Crm.Extensibility.OData.ActionController.<>c__DisplayClass11_0.<PostBoundAction>b__0()\r\n
at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute[TResult](ILogger logger, EventId eventId, ActivityType activityType, Func`1 func, IEnumerable`1 additionalCustomProperties)\r\n
at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute[TResult](ILogger logger, XrmTelemetryActivityType activityType, Func`1 func)\r\n
at lambda_method(Closure , Object , Object[] )\r\n
at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.<GetExecutor>b__9(Object instance, Object[] methodParameters)\r\n
at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary`2 arguments, CancellationToken cancellationToken)\r\n
--- End of stack trace from previous location where exception was thrown ---\r\n
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n
at System.Web.Http.Controllers.ApiControllerActionInvoker.<InvokeActionAsyncCore>d__0.MoveNext()\r\n
--- End of stack trace from previous location where exception was thrown ---\r\n
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n
at System.Web.Http.Controllers.ActionFilterResult.<ExecuteAsync>d__2.MoveNext()\r\n
--- End of stack trace from previous location where exception was thrown ---\r\n
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n
at System.Web.Http.Dispatcher.HttpControllerDispatcher.<SendAsync>d__1.MoveNext()","Timestamp":1557238317547}
The problem seems to be intermittent - it shows for some records, not all. It also seems to be related to permissions somehow, as CRM administrators are able to qualify the leads for which the users are getting the above error.
Normally when such an error shows up it there's some meaningful information in the trace which either points to a different error (for ex. no permissions for a specific entity) or a plugin (class name, step type, etc). This time, however, the error is meaningless and doesn't seem to contain anything of value and I don't know how to proceed.
Any help would be appreciated.
