I'm trying to figure out the logic behind of the Item Sales by Customer report. When I run the report for specific date range, all the customers had sales record for the date selected were showed up per item on the report. However, the amounts on the report did not tie to the actual sales amount posted in the system.
It seemed the report looks up the sales amount (Actual) in the value entry table. However, some of the customer sales amounts were not correct and not calculated into the amount on the report.
Below is one of the sample data having sales discrepancy between the report and the total calculated on the value entry.
Does anyone have the same issue? Is it one of report bug? I appreciate if anyone can advise how to fix this amount calculation on the report.
Thank you.
