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Item Sales by Customer Report Discrepancy

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Posted on by cmatsuta

I'm trying to figure out the logic behind of the Item Sales by Customer report. When I run the report for specific date range, all the customers had sales record for the date selected were showed up per item on the report. However, the amounts on the report did not tie to the actual sales amount posted in the system.
It seemed the report looks up the sales amount (Actual) in the value entry table. However, some of the customer sales amounts were not correct and not calculated into the amount on the report.
Below is one of the sample data having sales discrepancy between the report and the total calculated on the value entry.

Does anyone have the same issue? Is it one of report bug? I appreciate if anyone can advise how to fix this amount calculation on the report.

pastedimage1675382409891v1.png_2D00_640x480.png_2D00_640x480.png

Thank you.

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Marco Mels on at

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RE: Item Sales by Customer Report Discrepancy

Hello,

If you see an issue with the report, please verify in standard CRONUS company without any extensions and if it reproduces, feel free to raise the issue to Microsoft via your partner or CSP.

Thank you.
cmatsuta 15 on at

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RE: Item Sales by Customer Report Discrepancy

Hi Daniele,

Thank you for your reply. I checked the documentation link but couldn't find the detail logic of Item Sales by Customer report and still do not know why sales amount on this report didn't tie to the actual sales amount posted within the system.
DAnny3211 9,272 Super User 2024 Season 1 on at

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RE: Item Sales by Customer Report Discrepancy

hi

look documentation

learn.microsoft.com/.../sales-reports

Daniele