Can't add html link in email templates

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Posted on by JDG

Hi folks,

Users are reporting they suddenly can't add a hyperlink to en email template. I can reproduce this by going to Email templates, opening a new template, adding some text, clicking on the Link-symbol en trying to select an attribute. There are no options:

It does however still work in our ACC environment:

I did a search but couldn't find any setting that could be responsible for this. Any ideas?

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JDG 58 on at

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RE: Can't add html link in email templates

This was indeed the issue; after updating to 1.89 the problem was gone.
JDG 58 on at

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RE: Can't add html link in email templates

Thanks for the tip! Since this affects production I'll wait for an appropriate time to update.
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Leco Lv on at

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RE: Can't add html link in email templates

Hi partner,

When I updated to the latest version, the problem was solved.
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Leco Lv on at

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RE: Can't add html link in email templates

Hi partner,

I checked my template and found the same issue. but two of my colleagues didn't have any problems with their "Link to". I found that the only difference between me and them may be the version, so it may be the reason for the version, you can try to update the version.

My version:

My colleagues: