NAV Does not Launch

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Today July 27 2018, all of our NAV users reported that NAV is not working. After I checked, I found that NAV RTC shows the logo then it disappears before it connects to the server. I also noticed that in the task manager, it shows a green leaf sign next to NAV. I researched the issue and found that Windows 10 has a new update that suspends the applications which it think they are idle to preserve power.

I fixed the issue by changing the computer power settings from balanced to high performance and after few restarts, NAV finally worked. However, few computers keep acting up and we have to restart them again.

Any help on fixing this issue will be much appreciated. Note that we have NAV 2017 on premise

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Alexander Ermakov 28,096 on at

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Can you please be more specific on what exactly issue finally was not solved? What is happening with few other computers?

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Community Member on at

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Hi Alex,

So NAV RTC is still getting into the suspended status and disappears before creating a connection to the server. In windows 10, the green leaf still shows up next to NAV in the task manager. As I mentioned, changing the power settings to High Performance seems to fix the issue but only temporarily as few hours later the issue happens again and I have to change the power settings to something else then change it back to high performance and restart the computer to resolve the issue.

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Bodhi 558 on at

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Hi Gabriel，

Would you please try to run the NAV client in Adminstrator model by right click it.

Best Regards

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