Hello Community
I have the OOB automatic record creation rules enabled in the system, but have been getting an issue where emails that arrive as a reply to an existing one create new cases, despite having an already existing active case and linking them to it.
When checking the reply emails I have noticed that they have empty inreplyto field. Why is that?
The messages are sent from contact's emails outside the system to queue's emails. Has anyone had this issue before, and how did you resolve it?
Did one had a similar/same issue and was able to handle it or knows a solution?
Any help is highly appreciated
