Dear Experts,
I have a problem with number sequence with specific account
Sometime this user reserves too many number sequence in the same time
What the root cause of this issue?Please help
Thanks in advance
Best Regards,
Bintang
It's been a week after I removed continuous setting and no more problem
Thank you
Hi Tahta,
The user is probably NOT reserving all these numbers. The automatic clean-up job might be run with this users context. That also explains why they are set to 'Free' and within a second. To know more what is happening, you can try to monitor the status list several times a day.
In my opinion, it is the best to disable the continuous setting on this number sequence. Not all forms/entities are prepared correctly for continuous number sequences. This because it is a support for voucher number and invoice numbers to not skip any number.
Note that too many continuous number sequences might slow down the system; especially during the clean-up which could run automatically in the back ground or using the batch framework.
How often does he/she click? Does he/she usually make double clicks? To me it sounds really strange that a single user is grabbing so many numbers. If your other users don't have the same issue then talk to him/her and ask what he/she is doing :-)
Best regards,
Ludwig
Hi Ludwig,
Is it really possibility what he did? Because if we see on status list, he reserve in the same time, without any different of second
Hi Bintang,
To me it looks as if this user creates, deletes, creates, deletes... purchase requisitions before he finally processes it.
You can set the interval probably to 8 hours but what seems to be more important is probably doing some talking/training with the user and explain him the issue.
Continuous number sequence has been set since the beginning of implementation
Yes that's what I did, deleting free status list if that user give this problem, but I want to make this problem clear.
So far only that user make this problem
I already check the client version, but we use same version
Also the network connection is good
Do you have recommendation value for interval?
Why do you need a continuous number sequence for a purchase requisition?
That is not a good practice and I would recommend changing this setup.
Another thing that you can check is whether you see some pending numbers in the 'status list' in your last screenprint.
If you see pending numbers there then try to clean (delete) it.
Also try to set a clean up interval of less than a day (24 hours) and see if this makes a difference.
Hi Zain Mehmood,
The setup is set to continuous, the problem only happen to that user
Here is my sequence number setup
Please check your number sequence of purchase requisition & set the type to continuous number sequence group.
Number sequences can be continuous or non-continuous. A continuous number sequence does not skip any numbers, but numbers may not be used sequentially. Numbers from a non-continuous number sequence are used sequentially, but the number sequence may skip numbers. For example, if a user cancels a transaction, a number is generated, but not used. In a continuous number sequence, that number is recycled later. In a non-continuous number sequence, the number is not used.
https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/number-sequence-overview
Please mark YES against the answer if it helps you. Thanks.
Warm Regards,
Zain
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