Send reply from from Queue

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Posted on by EmmaCRMadmin

Hello,

I can not find an easy way to send reply on a case from a Queue, is it possible? in the "From" field in the email I can only choose a User not a Queue.

Thank you for your help!

Best Regards,

Emma

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Paul_Owen 2,027 on at

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You can't send a manual reply from a Queue mailbox, only an automatic reply.

Regards

Paul

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EmmaCRMadmin on at

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I solved it with a real-time workflow, to set the queue in the field "From" in the email.

Regards,

Emma

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Marissa M 15 on at

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Hi Emma

Can you please screenshot your real-time workflow for this?

Thanks,

Marissa

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