web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

Season of Giving Solutions is Here!
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Customer statements
Microsoft Dynamics GP (Archived)

Customer statements

(0) ShareShare
ReportReport
Posted on by Everus Accounting 230

I have been e-mailing customer statements, successfully for a number of months, however today I get the message "Unable to create status directory.  Statements will not be e-mailed."

Using Microsoft Dynamics GP version 10

How can this be recified?

 

*This post is locked for comments

I have the same question (0)
  • L Vail Profile Picture
    L Vail 65,271 on at

    Here's what I found. It seems like it might fit your situation. 

    Unable to create Temp directory.

    Situation:

    An error occurred while creating the Temp subfolder, where the PDF report fields and the status report will be stored.

    Solution:

    The e-mail statements process will be canceled. No statements will be sent, and no status report will be returned. Contact your system administrator for more information.

  • Carlos Cabrera Profile Picture
    Carlos Cabrera 200 on at

    Hola everyone

    My error message: Unable to create Temp directory. The e-mail statements process will be canceled. No statements will be sent, and no status report will be returned. Contact your system administrator for more information.

    Situation: In our situation, I moved the default statement folder to a new location and that caused the error.

    Solution: We located the Dex.ini and updated the following line with the correct/new network path

    EmailStatusPath = \\servername\sharedfolder\

     

     

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Everyone:

    My Error Message: Enter a path where the E-mail Statements Status report will be created. The path is required before Send E-mail Statements can be marked for a customer.

    Solution: Added the following path to the dex.ini file.

    EmailStmtStatusPath=\\servername\sharefolder\

  • Community Member Profile Picture
    Community Member on at

    Hello All,

    I can confirm that this works, I've had this very issue on one of my PC's here and changed the DEX file in the Data Directory to:

    EmailStmtStatusPath=\\servername\sharefolder\

    For some reason it was incorrect on this 1 machine and was affecting the emailing of the Statements by that user. All good now though, thanks guys!

  • Tami Farrelly Profile Picture
    Tami Farrelly 5,080 on at

    I am the system administrator?? Is that really the solution?

  • Community Member Profile Picture
    Community Member on at

    I can confirm in GP2013 that the correct dex ini setting is as follows.

    EmailStmtStatusPath=\\ServerName\ShareName\

    Sorry for posting on a 6 year old thread.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Season of Giving Solutions is Here!

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics GP (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans