Microsoft Dynamics AX forum

Product cannot be received. Please contact your supervisor.

(0) Share

Report

Posted on by Ahmed Siddiqui

147

Hi,

I am getting this error when trying to receive a PO through mobile portal of Advanced Warehouse Management.

Can anyone help me with it?

The item is setup properly. I don't see any issue with the item.

2577.Warehouse-receiving.PNG

Categories:

Warehouse

Supply Chain

Inventory and warehouse management

All responses (17)

Answers (0)

Rahul Surwade on at

Like (0)

Report

RE: Product cannot be received. Please contact your supervisor.

My error is resolved. Thank You!
Suggested answer

Hossein.K 6,642 on at

Like (0)

Report

RE: Product cannot be received. Please contact your supervisor.

Hi,

I propose you to check familiar auto-complete functionality from this link. Auto-Complete functionality on form controls I hope to be useful
_Sasha 325 on at

Like (0)

Report

RE: Product cannot be received. Please contact your supervisor.

(It might be a late response) I got the same error. The issue was that the warehouse on my PO line was not setup for "Warehouse management", My issue was resolved after fixing the PO line to pint to a correct warehouse. Refer to screenshot below to where fixing the warehouse setting:
Suggested answer

Khalil Bouzidi 5 on at

Like (1)

Report
RE: Product cannot be received. Please contact your supervisor.

Hi

I had the same problem this afternoon.

Please go trough this checklist.

Ensure that you are purchasing items from the same Warehouse that is associated with your Scanning Device Account

(Warehouse management/ Setup/ Worker and check which default warehouse is associated with the account you are using for scanning)

On the Purchase Order Lines verify that every item included it's actually available in the warehouse associate with you Scanning Account Device (For example if im using an account associated with wareouse N.24 then i must check if i have enough items on that warehouse.)

On the Purchase Order Lines verify that Warehouse and the site match where the items are actually stored,or if they have enough (Item Number/ On-hand Inventory)

I Hope that this will help you

Khalil Bouzidi
Community Member Microsoft Employee on at

Like (0)

Report

RE: Product cannot be received. Please contact your supervisor.

Hi Pals,

Even I'm getting the below error, did anyone get the solution for it?

Please respond.

Thanks,

Shahid Inamdar

Functional Consultant
Saikiran Basu on at

Like (1)

Report

RE: Product cannot be received. Please contact your supervisor.

Hi

Interesting thing to note - if you are using "Vendor collaboration" for purchase orders wherein the vendor has to accept and confirm your PO, then the same error is given, if the PO is with vendor, awaiting to be confirmed.

Note:

I am using D365FO 8.1 with Mobile device App.

Cheers,

Sai
fatihgork 3,815 on at

Like (0)

Report

RE: Product cannot be received. Please contact your supervisor.

Hi Ahmed,

Can you hit Inventory-> Transactions on your purchase order line?

There must be "Ordered quantity", equal or more than the quantity you are trying to receive, with the unit you are choosing in the mobile device.
Suggested answer

Community Member Microsoft Employee on at

Like (0)

Report

RE: Product cannot be received. Please contact your supervisor.

Validate the "Purchase type" field on your purchase order header is set to "Purchase order" and not "Journal". There is also a parameter in Procurement and Sourcing Parameters that will default in this field when creating a PO.
Community Member Microsoft Employee on at

Like (0)

Report

RE: Product cannot be received. Please contact your supervisor.

Hi Ahmed, I can only remeber receiving that message if the Purchase Order was related to a workflow that hasn't been approved, however this doesn't seem to be the case, right?

Have you tried using menu item "Purcharse order LINE receive"?

Just curiosity, which CU version are you working in?
Ahmed Siddiqui 147 on at

Like (0)

Report

RE: Product cannot be received. Please contact your supervisor.

That's something a developer can do. What can be missing functionally?