Microsoft Dynamics AX (Archived)

Product cannot be received. Please contact your supervisor.

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Posted on by Ahmed Siddiqui

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Hi,

I am getting this error when trying to receive a PO through mobile portal of Advanced Warehouse Management.

Can anyone help me with it?

The item is setup properly. I don't see any issue with the item.

2577.Warehouse-receiving.PNG

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Crispin John Augustine 37,081 on at

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This is very generic, and could be due to a number of reasons.

* Either the Item and OrderNum don't match

* You may be in the wrong warehouse

* Warehouse does not allow receipt

* Qty does not match expected.

to name a few.

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Sagar Suman 6,550 Super User 2025 Season 2 on at

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Hi Ahmed,

This error comes on mobile device only when the purchase order is already registered.

Kindly check the purchase order lines > update line > registration and check if the receipt status is registered.

I tried the same and this error only comes when the purchase order is already registered and you try to receive it again.

If your purchase order has more than one line than make sure you are receiving the item which is not earlier received.

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Ahmed Siddiqui 147 on at

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Hi Crispin,

* The item and orderNum match

* I'm in the correct warehouse

* Qty we'll put once it accepts the item and proceeds to the Qty step.

* How do you check if "Warehouse does not allow receipt"? Where is this option? If you mean enabling the warehouse for WAX, then it is WAX enabled.

What are other possibilities?

Thanks.

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Ahmed Siddiqui 147 on at

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Dear Sagar,

The PO line is neither received nor registered. I have tried by making a new order and item as well. It gives the same error. I just confirm the PO and then go to the mobile portal and it gives me this error.

Any setup that can be missing regarding item or supervisor?

Thanks.

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Crispin John Augustine 37,081 on at

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Can you confirm when exactly do you get the error?

A. Immediately after entering the Item

B. After clicking OK

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Ahmed Siddiqui 147 on at

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I enter the item number and then click "OK". On clicking OK I get this message.

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Crispin John Augustine 37,081 on at

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Well, that means, the quickest way to find out the exact reason is to start Debugging from the WHSWorkExecuteDisplay.displayForm method, which will take you to the exact error in a matter of 3-4 minutes.

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Ahmed Siddiqui 147 on at

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That's something a developer can do. What can be missing functionally?

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Community Member on at

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Hi Ahmed, I can only remeber receiving that message if the Purchase Order was related to a workflow that hasn't been approved, however this doesn't seem to be the case, right?

Have you tried using menu item "Purcharse order LINE receive"?

Just curiosity, which CU version are you working in?

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Community Member on at

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Validate the "Purchase type" field on your purchase order header is set to "Purchase order" and not "Journal". There is also a parameter in Procurement and Sourcing Parameters that will default in this field when creating a PO.

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