Email Signature for user/Queue not appearing automatically from yesterday - Have to insert it

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Hi ,

We have dynamics CRM online 2016 update 8.1.1.977 , from yesterday the email signature have stopped coming up automatically.

We have to go in and insert the signature.

The from section is correct , its a Queue and the signature is set for default for this.

Any help ?

Thanks

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IronBlooded on at

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I suggest to double check everything. This article might help: www.microsoft.com/.../create-a-signature-for-your-dynamics-365-email-or-for-a-queue.aspx

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Community Member on at

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Hi Sophie,

I did check it,

The issue seem to only happen when creating a new email via CRM but if you reply to email the default signature pops up.

Must be a setting but before yesterday it was working.

Thanks

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Community Member on at

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Any Ideas anyone ?

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ashlega 34,477 on at

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Hi Dobo,

not that I have a lot of ideas on this, but would just do a bit of "diagnostics":

- Did default signatures stop appearing at all? Try it with your own account: set up a signature, make it a default signature, see if it works when you start creating an email. Wondering what will happen (unless you have already tried)

- Are there any new solutions/customizations that you have installed in the last two days?

- Do you see any javascript errors on the email screen (in the browser status bar, for example)?

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Community Member on at

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Hi Alex,

Yes it works when i set my signature as a default on a new email, change the from section to my name the signature comes up.

But for the default email , when i select new email no default email comes up , BUT when i change the from email to another email and change it back the signature comes up!

Question is why does it not appear on the first place rather i have to change to another email address or insert it.

This happens to All 100 Users in the company.

No customisation was performed the last few days.

No Javascripts errors.

Thank you

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